Online Returns Form

Online Returns Form

Please complete the below form and enclose your dispatch note in your returning parcel. Once you've submitted your online return, you will be emailed directly by one of our selected couriers to arrange the free return collection. They will provide clear instructions on how to arrange this and also provide you with your returns label and waybill document. Print off your returns label and Waybill sheet and affix the returns label to your parcel, keeping your waybill document for the driver.


The refund for the goods returned will be in the form of the original payment. 
Once we've received your return, the money will be credited within 5 - 10 working days to the original method of payment.


We offer FREE UK exchanges. Please submit your exchange request via the below form and include details with the message section.
Please note: We can only exchange an item for the same item in a different size/colour. This service is currently only available in the UK.

International Returns 

At this current time, we do not offer a returns label for international orders. Please return the items(s) to the returns address below. We suggest you use a recorded delivery service, for your own insurance. Please ensure you clearly label your parcel as a 'return' for customs purposes. This will avoid any deductions to your refund. We will not be responsible for any customs charges.
Returns Address:
Elegance of Elena Ltd
First Floor, 928 Melton Rd,
LE4 8GB,
United Kingdom,

Please see the below list of non-refundable items:

Hair Accessories (For Hygiene reasons)
Earrings (For Hygiene reasons)
Shoes which have been dyed (classed as bespoke)
Personalised Items
Monthly Subscription Boxes
Flower Girl Dresses (Unless Faulty)
Bridesmaid Dresses (Unless Faulty)
Veils (For Hygiene reasons)
    Please include the following details on the 'message' section :
    Order number 
    Item name
    Reason for return
    Action required